Our customer support team is always ready to provide responsive and quick assistance. If you encounter any issues, we are dedicated to serving you.
Our customer service department is always on standby to assist with any issues related to our products, offering reliable solutions. Our engineers and designers have a thorough understanding of our products and your applications, providing extensive application engineering, technical support, components, and services.
We maintain a large inventory of electric motor and metallurgical equipment parts at our factory in China, allowing for quick shipping. Our professional team is ready to assist with warranty inquiries, technical issues, and customer concerns. We proudly collaborate with customers nationwide and offer on-site support services.
All the equipments enjoy free maintenance within warranty. We will response to your maintenance requirements within 24 hours as soon as they are received and our serviceman will get to your company within 48 hours. To ensure the stability and reliability of the equipments, we can supply you a variety of spare parts at preferential prices in long term, lower than the market price in the same period.
All equipment is repaired free of charge within the warranty period. We will respond within 24 hours of receiving your maintenance request, and our service personnel will arrive at your company within 48 hours. To ensure the stability and reliability of the equipment, we offer various spare parts at preferential prices, below the market rate.
In many cases, professional repair or overhaul of individual components can ensure long-term optimal performance. We have the expertise to skillfully repair or overhaul equipment parts, quickly restoring equipment performance. We understand the importance of smooth and efficient operations for your company and provide comprehensive advice and high-quality, rapid execution of necessary repairs and general overhauls. We offer on-site audits as well as professional support for selecting the required spare parts.
Most equipment installations are straightforward, allowing customers to complete commissioning and installation following our manuals, drawings, and maintenance guides with the help of professional installers. Our motors and induction melting equipment are designed for easy installation. However, when equipment is highly complex and shipped in large parts to the customer’s factory, we send professional engineers and technicians to provide on-site assembly, commissioning, and installation services.
Installation manual
Our product installation manuals provide easy-to-follow instructions for installing our products, covering both electric motors and metallurgical equipment.
Video installation guidance
We have a video installation guide library that provides video instructions for corresponding products, along with online installation tutorials.
On-set engineer installation
Upon request, we can send an experienced engineer within 10 days of product receipt to assist with the installation process and ensure everything is functioning correctly before use (additional fees apply).
To prevent production downtime, our chief engineer can provide training for your employees. Our trained, experienced engineers offer comprehensive system guidance and practical solutions, effectively combining product knowledge with on-site conditions. We offer product operation training to help your employees avoid serious mistakes, work efficiently, handle pressure, and meet work challenges. Employees receive hands-on training at our Shanghai factory, learning to achieve optimal performance individually or as a team.
